Shipping policy

This Shipping Policy explains how we process, dispatch, and deliver orders placed on www.bakedbuzz.com. This Policy should be read together with our Terms and Conditions and Returns & Refund Policy.

SECTION 1 – SHIPPING CHARGES

We offer FREE shipping on all orders, across India, with no minimum order value.

SECTION 2 – ORDER PROCESSING

Orders are typically processed and shipped within 1–2 business days of being placed. Orders placed on Saturdays, Sundays, or public holidays are processed on the next working day.

If we are unable to process your order due to inaccurate or incomplete payment or address information, processing may be delayed by an additional 2 business days. Orders containing an out-of-stock item may take an additional 7–15 business days to process and ship, or we will contact you regarding a partial shipment, substitution, or refund for that item.

SECTION 3 – DELIVERY TIMELINES

We currently ship pan-India. Once dispatched, orders are typically delivered within 5–7 business days, depending on your location and courier serviceability. Deliveries to remote or non-serviceable pin codes may take longer.

Please note that these timelines are estimates and not guaranteed delivery dates. Delays caused by the courier partner, weather, regional disruptions, or circumstances beyond our control are not within BakedBuzz's control, though we will do our best to assist and keep you informed.

SECTION 4 – ORDER TRACKING

Once your order has been shipped, you will receive a shipment notification via WhatsApp, SMS, and/or e-mail, containing the courier tracking details and a link to track your package online.

SECTION 5 – INCORRECT OR INCOMPLETE ADDRESS

Please ensure the shipping address provided at checkout is complete and accurate. If your package is returned to us due to a wrong or incomplete address, you will need to bear the cost of re-shipping the order to the corrected address. We are not responsible for any loss or delay resulting from incorrect or incomplete address details provided by you at the time of order.

SECTION 6 – DAMAGED OR LOST PARCELS

If your parcel arrives damaged, please refer to our Returns & Refund Policy for the process, timelines, and evidence (including a mandatory unboxing video) required to claim a replacement or refund.

While we are not responsible for delays caused by our courier partners, if a parcel is confirmed lost in transit, please contact us and we will investigate with the courier partner and arrange a resolution (replacement or refund) once the loss is confirmed.