Refund policy

At BakedBuzz, your satisfaction and the quality of what you receive is our highest priority. This Returns & Refund Policy (“Policy”) explains how returns, replacements, refunds, and cancellations work for orders placed on www.bakedbuzz.com. This Policy should be read together with our Terms and Conditions and Privacy Policy.

SECTION 1 – GENERAL POLICY ON RETURNS

Our products, once delivered, cannot be taken back, exchanged, or resold once opened or used, due to hygiene and food-safety reasons. We do not accept returns of opened, used, or consumed products.

However, we will issue a replacement or refund in case of genuine issues such as torn/tampered packaging, in-transit damage, shortage, or spoilage, subject to the eligibility criteria and process set out below. In exceptional cases where a replacement is not possible, we may issue store credit or a refund of equivalent value for unopened, unused products.

We are not responsible for damage that occurs after successful delivery, or for issues arising from misuse or improper storage of the product by the customer.

SECTION 2 – REPORTING DAMAGE, SHORTAGE, OR SPOILAGE

All claims for shortages, damage in transit, or spoilage must be reported to our customer support team within 48 hours of delivery

Claims must be accompanied by the order invoice/order ID and clear photographic or video evidence of the issue.
Report claims by e-mailing Contact@bakedBuzz.com.

Once reported, our team will review the evidence and respond with a resolution within 24–48 hours.

SECTION 3 – ELIGIBILITY FOR REFUND / REPLACEMENT

You may raise a return, replacement, or refund request within 7 days of delivery, subject to the following eligibility criteria:

The product is spoiled due to a genuine manufacturing or quality issue (rare, given our quality checks);
The product is damaged, tampered with, or short in quantity due to an issue in transit; or
The wrong product or an incomplete order was delivered.

Claims outside the 7-day window from the date of delivery will not be entertained, except where required by applicable law.

SECTION 4 – RETURNS WILL NOT BE ACCEPTED IN THE FOLLOWING CASES

The product has been opened, used, or consumed (except where the claim relates to a manufacturing defect identified promptly upon opening);
The product is damaged due to misuse, improper storage, or negligence after delivery;
The product packaging/seal has been tampered with by the customer;
No unboxing video or supporting evidence is provided for a transit-damage or shortage claim; or
The claim is raised after 7 days from the date of delivery.

SECTION 5 – STEPS TO OBTAIN A REFUND / REPLACEMENT

Contact our customer support team at Contact@bakedBuzz.com within 48 hours of delivery (for damage/shortage/spoilage claims) or within 7 days of delivery (for other eligible claims).
Share your order ID, the invoice, and a clear unboxing video/photographs as proof.
Our team will review the evidence and respond with a resolution within 24–48 hours.
If a return pick-up is required, we will coordinate this with you; the refund or replacement will only be initiated once the returned product has been received and has passed our quality inspection.
If replacement stock is unavailable, we will process a full refund for the affected item(s) instead.
We only refund or replace the specific item(s) affected — for example, if one pack out of a multi-pack order has an issue, only that pack is refunded/replaced, not the entire order.

SECTION 6 – REFUND AND REPLACEMENT TIMELINES

Once a refund is approved, the amount will be credited to your original payment method within 7–10 working days.
Replacement products will be dispatched within 5–7 working days of approval, subject to stock availability.
Store credit, where issued, will be reflected in your account within 7–10 working days of approval.

SECTION 7 – CANCELLATIONS

Cancellation before shipment

If your order has not yet been shipped, you may request a cancellation by writing to Contact@bakedBuzz.com (Monday to Saturday, 10:00 AM to 7:00 PM; we do not operate on Sundays). Once your cancellation request is processed, the order will be cancelled and the amount refunded to your original payment method within 5–7 business days.

Cancellation after shipment

If you wish to cancel after the order has been shipped, or if the shipment is refused/returned at the time of delivery, we will initiate a refund or replacement after the returned product is received, verified, and inspected at our facility, subject to the eligibility criteria in Section 3.

SECTION 8 – RETURN ADDRESS

Where a physical return/pick-up is required, products should be returned to:

BakedBuzz (Shri Balaji Traders)

54-Aditya Nagar, Near Dali Bai Mandir, Jodhpur, Rajasthan, 342008

SECTION 9 – PRODUCT FEEDBACK

We take great care in developing our products, but we understand that taste is a personal preference. If you are dissatisfied with a product for any reason other than the eligibility criteria above, we'd love to hear your honest feedback at Contact@bakedBuzz.com so we can keep improving.